Four Step Management Method

PDCA (plan–do–check–act) is an iterative four-step management method used in business for the control and continuous improvement of processes and products.  A fundamental principle of the PDCA method is repetition—once a hypothesis is confirmed (or negated), administering the cycle again will extend the knowledge further. Each complete cycle indicates an increase in your...

Search Engine Use Replaced by Apps

Yesterday, I found a phone directory on my doorstep and wondered why it is still produced. If I need a phone number, I go online to find it. Needless to say, online activities supersede many things that simply used to be. I no longer have a land line phone. Skype and cell fulfills my need to chat with friends, family and clients. My online content consumption as done away with my need...

Manage by Numbers

Authentic leadership is living on the front lines. It is making hard choices, strategic planning and following through with discontented clients. It is showing the way by taking action through systems and measurement. According to the Hawthorne Studies in the early 20th century, the act of measurement influences the outcome of the measurement. Dipping a thermometer into a cup of coffee...