Lousy Chicken AND Tomato Experience

Small Business Owners, there is more!  I had no sooner finished my last post about the $5,000 chicken that I opened an email from Seth Goden who was waxing poetic about lousy tomatoes.  His words were so in sync with what I had just written, I had to borrow them and share them with you here. Without his permission, but with full credit to the author, please let me share what he...

When is a Chicken Worth $5,000?

Small business owners, I ask for your attention. I cannot count the number of articles I have written or speeches I have given that have included the salient piece of logic that the long-term value of a customer is a big thing and the transaction is a small thing. Now, in fairness, I live in Las Vegas where there is a con every minute. We have to be wary. But, some situations require...

Manage by Numbers

Authentic leadership is living on the front lines. It is making hard choices, strategic planning and following through with discontented clients. It is showing the way by taking action through systems and measurement. According to the Hawthorne Studies in the early 20th century, the act of measurement influences the outcome of the measurement. Dipping a thermometer into a cup of coffee...